Guiding the Future of Community
By now many of you have heard of the One Digital Experience Mandate and read Maggie Fox 's blog about the Future of Community.
You also might have looked at the community vision thought piece The Long Run by the lead architect of the SAP Community Network (and a passionate and participant community member, himself) Oliver Kohl .
Jeanne Carboni who manages the SCN Team as well as the Community Destination part of the 1DX project, posted internally a set of principles and goals around the transformation:
- A positive user experience for all visitors, including content consumers, contributors
and moderators. - Quality content – not just an easy way to publish, not just gamification, not an ad farm.
- Easy engagement amongst visitors.
- Simple governance and community management.
- Differences of opinions / perspectives are welcomed.
- Clear vision to the project and up-to-date communication.
- Best of breed technology, coupled with custom development to support these principles and provide key functions that members expect.
Ensuring the Future of Community
So just how do we ensure that community needs are met?
By guidance, steering, advice from the community of course!
To that end we are creating a Strategic Advisory Council with 20 trusted advisors (16 externals and 4 internals) who will advocate for the Community by:
- Participating in sprints, staging calls and testing
- Providing feedback and input to community features and user experience
- Providing input into launch strategy and timing
- Communicating to the Community about upcoming changes
Introducing the Strategic Advisory Council
This empowered team's ability to help steer, guide and advise on priorities is what we hope will drive a successful transformation.
What better way to build a collaborative, community-focused environment than to do that with vested community?
*Note: Selection to the Strategic Advisory Council represents an attempt to create a geographically, culturally, professionally inclusive core.
It was a difficult task selecting. So many others are equally well qualified so the thinking is to expand this group once the Beta Site is launched.
SAP Employee Participants |
|---|
| Caetano Almeida |
| Modak Gupta |
| Martin Lang |
| Ludek Uher |
Commitments to and Expectations of the Strategic Advisory Council
The project core team commits to:
- Provide guidance on Council roles and responsibilities
- Provide Sprint Showcase sessions (recorded and live) ever other week.
- Provide beta system.
- Consider feedback as potential way to alter outcomes.
- Inform Council of priorities on a regular basis.
- Maintain final say on priorities, functionality, timing after careful consideration of feedback.
The expectations of the Strategic Advisory Council are to:
- Provide feedback on our proposed engagement model
- Attend or watch recording of Sprint Showcase call every other week. (30 minutes to 1 hour based on volume of new functionality)
- Continuously try out evolving functionality in the beta system and/or invite others to beta with agreement of the project core team leads
- Provide feedback, suggestions on appropriate functionality and timing
- Engage with UX resources on improvements to the UI – advisory capacity for user research
- Support communications to the community by sharing early insights.
- Share concerns with the Core team.
Invitation to Participate in this Future...
How might you learn more about this Future of Community and engage?
- What: we are holding a live Q&A chat session on the Future of Community- Strategy Advisory Council
- Why: so SCN members can engage and ask questions regarding the Council/the blog
- When: Monday, March 30th @ 9AM EST
- Where: https://sap.na.pgiconnect.com/futureofcommunity/
- Host (s): Jeanne Carboni, Michael Braun, Oliver Kohl, Marilyn Pratt